Contact Us
This page exists to provide structured, professional support access for active Ivybrook clients and verified stakeholders. Ivybrook does not operate as a consultation-based service and does not provide pre-purchase support, discovery calls, or general inquiries.
Our support systems are intentionally designed to prioritize operational continuity for paying clients while maintaining clarity and boundaries for non-clients.
Who This Page Is For
This page is intended for:
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Active Ivybrook subscribers
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Authorized client representatives
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Verified partners or institutional contacts
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Media contacts directed here from Press & Media
This page is not intended for:
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Sales inquiries
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Service comparisons
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Requests for consultations, audits, or demos
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General SEO or marketing questions
Client Support Access
Support access is provided after checkout and is linked to your verified account. This ensures:
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Faster resolution
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Accurate context
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Secure handling of profile credentials
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Documented communication history
Support requests are reviewed and processed during standard U.S. business hours.
What Support Covers
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Profile-related questions for managed listings
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Change requests (hours, services, locations)
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Verification or recovery issues
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Clarification of monthly reports
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Access or role updates
What Support Does Not Cover
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Sales or plan recommendations
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Consulting or strategic advice
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Third-party platform disputes unrelated to managed profiles
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Emergency after-hours response
Response Expectations
Most requests receive an initial response within one business day. Resolution timelines vary depending on platform review cycles and verification requirements.
Data Handling & Privacy
All support communication is logged and handled under Ivybrook’s data governance practices. Sensitive information should never be transmitted outside approved channels.
Relationship to Ivybrook’s Core Service
Support exists to ensure the continuity and integrity of ongoing profile governance. It is not a substitute for sales or onboarding conversations.
Compliance & Responsibility: Support operations follow HIPAA-, FINRA-, and FERPA-aligned handling principles where applicable.